Srazplay ("we" or "the Platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains what information we collect when you use the srazplay website, mobile app, or any of our services, how we use that information, and how we keep it secure.
By using any srazplay service, you are considered to have agreed to this Privacy Policy. If you do not agree with this Policy, we kindly ask that you refrain from using our platform.
Table of contents
Our Privacy Commitments — At a Glance
SSL Encryption
All your data is protected with bank-grade 256-bit SSL encryption. No one can intercept or read it.
Your data is never sold
Srazplay never sells your personal information to advertisers or marketing companies.
Right to erasure
You may request the deletion of your personal information at any time.
Transparent use
We are transparent about how your information is used. There are no hidden agendas.
Restricted access
Only authorised srazplay staff can access your information, and only when necessary.
Regular audits
Our data security measures are regularly reviewed by independent third-party security experts.
1. What information we collect
Srazplay collects two types of information — what you provide directly, and data generated automatically through your use of the platform.
A) Information you provide directly:
- Full name, date of birth, and gender
- Email address and mobile number
- Current address and postal code
- National ID or passport number (for KYC verification)
- Payment method details (account number, though full numbers are never stored)
- Content of support communications
B) Information collected automatically:
- IP address and device type
- Browser name and version
- Login time and game session details
- Transaction history and gaming activity
- Cookie and usage pattern data
2. How information is collected
Srazplay collects information in the following ways:
- During registration and login
- During account verification (KYC)
- When making a deposit or withdrawal
- Automatically during gameplay
- When you contact our support team
- When you participate in a promotion or contest
- Through cookies and tracking technologies
3. How Your Information Is Used
Srazplay collects your information for specific, defined purposes. We never use your data for anything beyond what it was originally collected for.
| Type of information | Purpose of use |
|---|---|
| Name, email, phone number | Account Creation and Management |
| National Identity Card | Age and identity verification (KYC) |
| Payment information | Secure transaction processing |
| Gaming History | Fraud prevention and responsible gaming monitoring |
| IP and Device Information | Security and fraud prevention |
| Email and Phone | Service updates and promotional communications (with your consent) |
| Cookie Data | Improving your website experience |
5. How Your Information Is Protected
Srazplay employs industry-leading technology to protect your information. Our security measures are regularly updated and audited by independent third-party security experts.
- 256-bit SSL/TLS encryption — across all data transmissions
- AES Encryption — for securing sensitive data at rest
- Two-Factor Authentication (2FA) — to secure your account
- Firewall and intrusion detection system
- 24/7 security monitoring
- Regular penetration testing
- Role-based, limited staff access to information
6. Cookie Policy
Srazplay uses cookies on its website and app. Cookies are small text files stored in your browser that help enhance your experience on the platform.
The types of cookies we use:
- Essential Cookies: For login, session management, and security — the platform cannot function without these
- Functional Cookies: To remember your preferences and settings
- Analytics cookies: To understand overall usage patterns for service improvement
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
7. Your Rights
As a srazplay user, you have several important rights over your own data. We respect these rights and act on your requests as promptly as possible.
You can request to see what information we hold about you.
You may request corrections to any inaccurate information we hold.
You may request that your data be deleted under certain conditions.
In certain cases, you may request that we restrict the processing of your data.
You can request a copy of the data we hold about you.
You may opt out of marketing communications at any time.
8. Data Retention Period
Srazplay does not retain your information longer than necessary. How long we keep your data depends on the type of information and applicable legal requirements.
- Active account data — retained for as long as the account remains active
- Transaction records — retained for a minimum of 5 years (legal requirement)
- KYC Verification Documents — as required by law
- After account closure — for a specified period as required by legal guidelines
- Support communications — retained for up to 3 years
Once the retention period ends, data is securely deleted or anonymized.
9. Protection of Minors
Srazplay's services are intended solely for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that data has been collected from a minor, the account will be closed immediately and all associated data will be deleted.
10. Policy updates
Srazplay may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date, and you will be notified by email for significant updates.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend revisiting this page from time to time.
11. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: