Srazplay FAQ — why this page?
Thousands of players play games on srazplay every day and many have similar questions. How do I register, where do I deposit, when will I get my money, how do games work — all these answers should be in one place. That's why this FAQ page was created.
Here we have answered over 35 common questions divided into seven categories. Every answer is in simple language so any player — new or experienced — can understand. If you don't find your answer in this FAQ, our 24/7 live chat support team is always here.
Quick search: Questions are organized by category below. Go directly to the category matching your question type.
All
Register
Deposit
Games
Security
App
Bonuses
Registration and account
To register on srazplay you need: an active email address, Bangladesh mobile number, your full name and date of birth, and a strong password. You must be 18 or older. Registration is completely free.
No. Each person can only create one account. If the same person is found with multiple accounts, all accounts may be closed. Follow srazplay's terms and conditions and manage one correct account.
Your account is not fully activated without email or phone verification. You must verify to deposit and play games. If you don't receive a verification code, use the "Resend code" option or contact support.
You can change mobile number, password, and some personal details from account settings. However, to change name and date of birth, you may need to submit KYC verification documents. Contact support team for help.
Login & Password
Click the "Forgot Password?" link on the login page. A reset link or OTP will be sent to your registered email or mobile number. Use it to set a new password. The whole process takes under 5 minutes.
If you enter the wrong password several times, your account may be temporarily locked for security reasons. Wait a while and try again, or reset your password. If the problem persists, contact live chat support.
Yes, you can log in to the same account across your mobile, tablet, and computer. Logging in from an unrecognized device may trigger a 2FA verification. For your security, always log out when you are done.
Deposits and withdrawals
You can deposit on srazplay via mobile banking, net banking, debit/credit cards, and other popular e-wallet methods. Visit our deposit page to see the list of available methods.
Minimum deposit amount on srazplay depends on the payment method. Generally, the minimum deposit for mobile banking and online payments is kept very low so everyone can start easily. See deposit page for details.
With most payment methods, deposits are credited instantly. In some cases, due to bank processing, it may take up to 30 minutes. If it's not credited after a long time, contact support with the transaction reference.
After withdrawal request, money is usually sent within 1–3 business days. Keep your KYC verification complete for faster withdrawals. Larger amounts may require additional verification.
srazplay generally does not charge any withdrawal fees. However, payment providers may apply their own charges. See transaction policy on the deposit page for details.
Games and game lobby
srazplay has 5,000+ games across slot games, bingo, live casino games, table games, and many more categories. You'll find games from the world's top game providers here. Browse all games on the game lobby page.
All srazplay games use certified RNG (Random Number Generator) technology. Every result is completely random and independent — no outcome is predetermined. Regularly verified by third-party auditors.
In bingo, numbers are called randomly and you mark them on your card if they match. When a specific pattern (row, column, or diagonal) is completed, call out your win. See the bingo page for detailed rules.
Bonuses and promotions
New members get a welcome bonus after registration. There's also a special offer on the first deposit. Bonus terms and amounts change from time to time. Check the promotions page or ask support for the latest offers.
Most bonuses have wagering requirements — meaning bonus money becomes withdrawable after wagering a certain amount. Terms differ for each bonus, so read the terms carefully before accepting a bonus.
If you refer a friend to srazplay and they register and deposit a certain amount, you'll get a referral bonus. Your referral code is in account settings. Contact support for details.
Security and privacy
Yes. srazplay uses 256-bit SSL encryption. All your data is stored on secure servers and is never sold to third parties. Visit our Privacy Policy page to learn more.
If you suspect unauthorized access to your account, change your password immediately and contact srazplay Support. We will investigate promptly and take action. If needed, your account can be temporarily suspended.
Mobile App
srazplay app is available from our download page. You'll find download links for both Android and iOS versions there. Installation steps are also detailed.
Yes, nearly all games available on the website are also accessible on the srazplay mobile app. The app is specially optimized for mobile, delivering a smoother and faster gaming experience.
To install on Android, you may need to allow installation from "Unknown Sources" in your phone settings. Step-by-step guide is available on the download page. If you still face issues, contact live chat support.
Responsible gaming
Go to "Responsible Gaming" section in account settings to set daily, weekly, or monthly deposit limits. Lowering limits takes effect immediately; raising them requires a 24-hour wait.
Self-exclusion lets you temporarily lock your own account for a set period — anywhere from 1 week to 6 months. During this time, you will not be able to log in or play any games. Visit our Responsible Gaming page for more details.
Best features of srazplay
5,000+ Games
From slots to Live Casino — explore srazplay's massive game library and find your favorites.
Instant deposits
Deposit instantly via mobile banking and other methods, then jump straight into the game.
SSL security
Your account is fully secured with 256-bit encryption and 2FA.
Mobile App
Play games anywhere with Android and iOS apps — smooth and fast experience.
24/7 Support
Reach our team anytime via live chat — we are here for you around the clock.
Regular bonuses
Enjoy extra benefits through welcome bonuses, referral bonuses, and regular promotions.